- For orders including a cellular service plan, shipment is contingent
upon a successful credit check and activation by service provider.
- Once your product(s) has shipped you will receive a shipment
confirmation via email. A shipping tracking # will be included
if available.
- To estimate when you will receive an ordered item, remember
to add the typical fulfillment time ("Usually ships in
") onto
the shipping time.
- Although we expect the shipper to deliver on time, there
will always be a small chance that the shipper may experience
unexpected delays.
- We cannot ship to P.O./A.P.O/F.P.O Box addresses.
- Our shippers deliver to anywhere in the continental U.S.
Tracking Your Shipment
Once you have received confirmation of shipment, you may follow
up on the status of your delivery at:
- FedEx shipments:
www.fedex.com
1-800-GO-FEDEX (1-800-463-3339)
- UPS shipments:
www.ups.com
1-800-PICK-UPS (1-800-742-5877)
Guarantees
30 Days Satisfaction Guarantee
If you are not satisfied with any of the products shipped by us,
and wish to exchange it for another, you must notify Customer Service
within 30 days after you receive your shipment (or before using
30 minutes of talk time, whichever is reached first). You must contact
any service provider(s) directly to cancel service(s). Usage and
/ or early termination fees may be charged by the service provider.
After 30 days, please return the product directly to the manufacturer.
Returns to the manufacturer are subject to review and must fall
within the warranty limitations of the manufacturer. Please click
here to view the contact
information.
7 Days Money Back
Guarantee
If you are not satisfied with any of the products shipped by us,
we'll be happy to refund your payment. Just be sure to contact our
Customer Service within 7 days after receiving your shipment, or
before using up 30 minutes of talk time, which ever is reached first.
You must contact any service provider(s) directly to cancel service(s).
Usage and / or early termination fees may be charged by the service
provider. Please see the following Returns & Exchange Section for
procedures.
Return
Policies
California residents: these policies may be different. Click here for details.
Exchanges/Returns
Our 30-day Satisfaction
Guarantee and our 7-day
Money Back Guarantee allow you to return any equipment purchased
online within the time frame of the guarantee. To ensure that your
return is processed correctly and that you are properly credited,
please follow the instructions below.
- Call Customer Service at 1-866-378-8832 or email returns@letstalk.com and submit a request to obtain a Return Merchandise
Authorization (RMA). Be prepared to provide our customer service representative with your name, order ID number and
reason for return (defective or non-defective).
- Box the product(s), making sure to include all the original
packaging, any included accessories, a copy of the original packing
list, and mail to:
LetsTalk.com National Fulfillment Center
6341 Boulevard 26
Suite 500
North Richland Hills, TX 76180
- Write the RMA # on the original packing list and on the outside
of the shipping carton. All items that are received without a
valid RMA # will be refused.
Additional Return Information
Contacting Service Provider to Cancel Service:
If you are returning activated equipment, you will need to contact
the service provider directly to cancel your cellular service. Unfortunately,
due to service provider requirements, we are unable to
cancel your service on your behalf. Usage and / or early termination
fees may be charged by the service provider.
Return Processing Time and Notification:
Once we have received your returned item(s), we will process
your return within 48 business hours. If the return is accepted,
you will receive a credit confirmation via email. If you have requested
an exchange, a new shipment confirmation will be sent to you (pending
product availability). If there are any issues or problems with
your return/exchange, we will notify you via telephone
or email.
Return Shipping:
Shipping charges for return product(s) to us are the responsibility
of the customer. If the product(s) is defective upon arrival, or
if there's any mis-shipment, we would be happy to send
you, upon request, a "prepaid shipping label" to be used with your
return. We recommend that you always ship the product(s)
with a shipper that can be tracked. We cannot be held
responsible for the products unless there is a proof of delivery.
Service Plan Cancellation
When you select a service plan in your order, we initiate
the contractual agreement between you and the service provider and
activates the equipment for you with that service provider. Once
you receive your activated equipment(s) from us, however, you must
contact the service provider(s) directly if you wish to change or
cancel each service plan. We cannot cancel your service
for you. Usage and / or early termination fees may be charged by
the service provider. If you cancel your service plan, please contact
our customer service department to return the equipment. We
will not accept back product outside the company return policy.
Otherwise, we will charge you a de-activation fee of $150.00.
Complete Carrier Terms & Conditions and Terms & Conditions
were displayed to you at time of your order (prior
to "Order Check-Out"). For a list of service providers, click here.
Shipment Refusal
If your shipment arrives at the "ship to" destination and is refused,
we will contact you to verify the address and notify you of when
a second delivery attempt will be made. If we cannot reach you within
one week, your order will be cancelled. However, we will not be
able to cancel any service agreement on your behalf. You may be
required to honor your contractual obligations if you do not notify
your service provider promptly. Please see "Service Plan Cancellation"
for further details.
Wrong item or quantity
shipped
If we make an error with your order, please notify us right away
(within 7 days of receiving your shipment). We will remedy the mistake
with the correct product. On that rare circumstance where the product
is no longer available, we will help you select an alternative or
credit your account.
If we sent you more products than you ordered, please notify Customer
Service and return the additional quantity. Please notify us within
7 days or you will be billed for the additional quantity, even if
you didn't order it.
Damaged in shipping
If your shipment was damaged in transit we will gladly send you
a replacement. In the unlikely event that an exact replacement is
unavailable, we will offer an alternative product with similar features.
If you do not want the alternative product, we will gladly give
you a refund for your original purchase when we receive the return
of your original product. Any product(s) returned must follow our
Exchange / Return Policy. Contact Customer Service
to proceed.
